Get in Touch With Us
Got a question about a review, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the Online Casinos team and what happens once your message lands with us.
How to Reach the Team
Email is the best way to get in touch. Send your message to [email protected] and a member of our editorial team will pick it up. We aim to reply within two working days, though it can take a little longer during busier periods.
A quick summary of what your message is about helps us route it to the right person faster — whether that's a factual query about a bonus offer, a note about a licensing detail that's changed, or general feedback on how we cover Australian online casinos.
What We Can Help With
- Review and ranking questions — Curious why a particular operator sits where it does, or want more detail on how we assessed pokies selection, payment methods or withdrawal times? Ask away.
- Corrections — Bonus terms, wagering requirements and licensing details change often at offshore operators. If you notice something on the site that looks out of date, we want to know so we can check it.
- Content suggestions — If there's a topic around online casino Australia real money play, pokies, or payment methods you'd like us to cover in more depth, tell us.
- Partnership enquiries — If you represent an operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult to control, mention this in your message and we'll point you towards Australian support services.
What This Page Is Not For
This is a contact channel for the site itself, not for the casino operators we review. We don't process deposits, withdrawals, account verification or bonus claims — those requests need to go directly to the operator in question through their own support channels. If you're comparing your options first, our guide to Trusted Non GamStop Casinos UK shows how we approach that kind of comparison for a different market, which gives a useful sense of our method.
A Note on Accuracy and Independence
Every offshore online casino we cover operates under a licence issued outside Australia, and offers, wagering requirements and payment options can change without much notice. We do our best to keep the site current, but reader input matters — if a bonus figure, RTP percentage or payment method listed against an operator no longer matches what you see on their site, tell us and we'll look into it.
We should also be upfront that some of the operators featured on this site may pay us a commission if a reader signs up through a link here. That arrangement never decides how an operator is rated or ranked; our editorial assessments are kept separate from any commercial relationship.
What Happens After You Send a Message
A real person reads every email that comes in — there's no automated reply standing in for an actual response. Once we've had a chance to look into your question or feedback, we'll write back with an answer or, where the matter needs more digging, an update on where things stand.
If your enquiry touches on something time-sensitive, such as a discrepancy in an operator's licensing details or a bonus offer that's expired, flagging that clearly in your message helps us prioritise it.
Before You Write In
If your question is about how we compare operators, our approach to reviewing sites covering online casino Australia real money options generally looks at licensing status, game libraries, payment methods available to Australian players, withdrawal timelines and mobile compatibility. Having a look through the relevant review first sometimes answers the question faster than waiting on a reply — but if it doesn't, we're still glad to hear from you directly.